Last updated: 16 August 2026
Thabseki Bakery, operated by Mohautse Group T/A Thabseki Bakery, respects the privacy of our customers and website visitors. We are committed to protecting personal information and handling it responsibly in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA).
This Privacy Policy explains what personal information we may collect when you use the Thabseki Bakery website, place an order, create an account, contact us, or otherwise interact with our online services.
1. Who We Are
Thabseki Bakery
Mohautse Group T/A Thabseki Bakery
51 Carnarvon Street
Cathcart, Eastern Cape, 5310
South Africa
Email: thabsekibakery@gmail.com
For privacy-related questions or requests, please contact us using the email address above.
2. Personal Information We May Collect
Depending on how you use our website, we may collect information such as:
- Your name and surname
- Telephone or mobile number
- Email address
- Delivery or collection address
- Billing information
- Order details and products purchased
- Information relating to your customer account
- Information you provide when contacting us
- Information required to process payments
- Website usage and technical information, where collected through cookies or similar technologies
We only request information that is reasonably necessary for the relevant purpose.
3. How We Use Your Information
We may use personal information to:
- Process and fulfil your orders
- Arrange collection or delivery where applicable
- Process or facilitate payment for purchases
- Create and manage customer accounts
- Communicate with you about your order
- Respond to questions, complaints or requests
- Provide customer support
- Improve our website, products and services
- Maintain website and transaction security
- Keep appropriate business and transaction records
- Comply with applicable legal and regulatory obligations
- Send promotional information where permitted by law and where the appropriate consent or other lawful basis exists
We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted by applicable law.
4. Online Orders
When you place an order through our website, we need certain information to process the transaction.
This may include your name, contact details, order information and information necessary to arrange payment, collection or delivery.
We may use this information to:
- Confirm your order
- Communicate with you about your order
- Prepare your products
- Arrange collection or delivery
- Deal with payment-related matters
- Resolve order-related queries or complaints
- Maintain records of the transaction
5. Payments
Payments made through our website may be processed using third-party payment service providers.
Where a third-party payment provider processes your payment, that provider may process payment information in accordance with its own privacy policy and security procedures.
Thabseki Bakery does not intend to store customers’ full card numbers or card security codes on our website.
Customers should never send card PINs, passwords or other confidential banking credentials to us by email, WhatsApp or any other communication method.
6. Customer Accounts
Customers may be able to create an account on our website.
Account information may be used to allow you to:
- View your orders
- Manage your account
- Maintain your contact information
- Make future purchases more conveniently
Customers may also be able to place orders using guest checkout where this option is available.
7. Cookies and Website Technologies
Our website may use cookies and similar technologies to help the website function correctly and to improve the user experience.
Cookies may be used for purposes such as:
- Maintaining shopping-cart functionality
- Remembering certain website preferences
- Supporting customer account functionality
- Understanding how visitors use the website
- Improving website performance and security
Some cookies may be placed by third-party services used by the website.
You can manage or restrict cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.
8. Sharing Personal Information
We may share personal information with service providers where reasonably necessary to operate our business and provide services to customers.
Depending on the services we use, these may include:
- Payment service providers
- Website hosting and technical service providers
- Delivery or logistics providers, where applicable
- Email or communication service providers
- Professional advisers where necessary
- Government, regulatory or law-enforcement authorities where required or permitted by law
We do not sell customers’ personal information as a business practice.
Where we use third-party service providers to process personal information on our behalf, we expect appropriate measures to be taken to protect that information.
9. Direct Marketing
From time to time, Thabseki Bakery may communicate information about bakery products, promotions, special offers, new products or other business announcements.
Where direct marketing requires consent under applicable law, we will obtain the appropriate consent.
Customers may request that we stop sending direct marketing communications to them.
You may contact us at thabsekibakery@gmail.com to request that your details be removed from our marketing communications.
10. WhatsApp and Other Communication Channels
If you choose to communicate with Thabseki Bakery through WhatsApp, telephone, email or another communication channel, information contained in those communications may be processed to respond to your enquiry, assist with an order, provide customer service or otherwise deal with your request.
Third-party communication platforms may process information according to their own privacy policies and terms.
Customers should avoid sending unnecessary sensitive or confidential information through these channels.
11. Protecting Personal Information
We take reasonable steps to protect personal information against:
- Loss
- Damage
- Unauthorised access
- Unauthorised use
- Unauthorised disclosure
- Unauthorised alteration or destruction
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
If we become aware of a security compromise affecting personal information, we will deal with it in accordance with applicable legal requirements.
12. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.
The appropriate retention period may depend on:
- The nature of the information
- The purpose for which it was collected
- Whether the information is required for an ongoing customer relationship
- Accounting and transaction-record requirements
- Legal or regulatory obligations
- The resolution of disputes or complaints
13. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
- Ask what personal information we hold about you
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of information where legally appropriate
- Object to certain processing of your personal information
- Object to direct marketing
- Withdraw consent where processing is based on consent
- Request assistance regarding your personal information
Some requests may be subject to legal limitations or reasonable verification requirements.
To exercise a privacy-related right, contact:
Email: thabsekibakery@gmail.com
Please provide enough information for us to identify the relevant account, order or request.
14. Accuracy of Information
We rely on customers to provide accurate and up-to-date information.
If your personal information changes, you should update your account where possible or contact us so that we can correct our records.
15. Children’s Information
Our online store is intended for general customers and is not specifically directed at children.
We do not knowingly seek to collect personal information from children for purposes that are not permitted by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate the matter.
16. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of third-party websites.
Customers should review the privacy policies of third-party websites before providing personal information to them.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.
When we make changes, we will update the “Last updated” date at the beginning of this policy.
Customers are encouraged to review this page periodically.
18. Contact Us
If you have questions about this Privacy Policy or how Thabseki Bakery handles personal information, please contact us:
Thabseki Bakery
Mohautse Group T/A Thabseki Bakery
51 Carnarvon Street
Cathcart, Eastern Cape, 5310
South Africa
Email: thabsekibakery@gmail.com
Please include sufficient information about your request so that we can assist you efficiently.
19. Applicable Law
This Privacy Policy is intended to operate in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable legislation.
Nothing in this Privacy Policy is intended to remove, restrict or limit any right that a person has under applicable South African law.